Case Study – Fidenti Mortgages and Wealth

Nick D’Silva of Fidenti Mortgages & Wealth Ltd. was looking for a flexible hosted telecoms solution in order to enable flexible working for his team and to enable easier management of incoming and outgoing phone calls. He was also looking to reduce overheads where possible. A hosted solution was proposed by Positive Business Communications provided by 8 x 8.

8 x 8 provides the perfect solution to flexible working and mixing voice, video and instant messaging. Teams can be connected and integrated wherever they are based and can converse via HD video conferencing, company-wide messaging and easily transferable calls between landline and mobile.

8 x 8 also enables VoIP calling, which significantly reduces call spend across the business. At a time where cost control is important, this was of real benefit to Fidenti. Positive carefully assessed the needs of the business, putting together a formal cost and benefit proposal. This was then finalised and arrangement made to install the new solution with minimal disruption to the business.

Nick said: “The service and advice that we received from Positive Business Communications was first class. They assessed our needs and proposed the 8 x 8 solution. For a growing business, this is the perfect flexible solution to our telecoms needs. We feel that we can offer the best communication with our clients and members of our team.

In this new world that we find ourselves, offering flexibility is of utmost importance. 8 x 8 offers a range of media to combine our fixed lines, mobile and conferencing to ensure that we can maintain and even improve our service offering.”